100% Satisfaction Guaranteed!
Our mission is to exceed your expectations. We don't just sell products, we sell solutions. If for any reason you are unhappy with your purchase, simply send the item(s) back to us for a full merchandise refund. Please call our Customer Service at 866-424-7629 for an Airmax Return # before returning your items.
Unless stated otherwise all mechanical products are covered from manufacturer defect for a period of 1 year from date of purchase. Airmax will repair or replace the defective product. You will be responsible for return shipping charges. Airmax will be responsible for the shipping cost to have the replacement or repaired item returned to you. Customers located outside of the Continental United States will be responsible for all shipping charges. Please call our Customer Service at 866-424-7629 for further details on expediting your warranty claim.
Incorrect Items/Damaged Items
In the unlikely event that you receive an incorrect or damaged item in your order please call our Customer Service at 866-424-7629. A customer service representative will assist you in correcting your order issue.
Products may be returned within 90 days of purchase. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee. Opened Pond & Lake Chemicals and Floating Fountains may not be returned. You will be responsible for return shipping charges. Please use the following steps when returning products:
Step 1 - Request an Airmax Return #
To expedite the return process, please call 866-424-7629 to request your Airmax Return Number. Failure to request your RMA Return Number may result in delay or dismissal of your return/repair. Please have this number available when making inquiries about your return/repair.
Step 2 - Package your return items
Pack your return items in a box with packaging material that will sufficiently protect the item and its original packaging. If you do not have these materials available, you can take your package to a UPS or FedEx Kinkos store and have them pack it for you.
Step 3 - Indicate your Airmax Return Number on the outside of your package
Write the RMA Return Number on the outside of your return box so that it can be routed properly at our warehouse. Include a copy of the completed Return Form in your package.
Step 4 - Ship your return
You can ship your package back via UPS, FedEx or USPS. Be sure to request a tracking number to ensure package delivery. Return your package to the following address:
Airmax Return #
161 Peyerk Ct
Romeo, MI 48065
Step 5 - Check e-mail for status updates
If your e-mail address is on file, you will receive an e-mail notification that you package has arrived. Please allow 3-5 business days for processing. You will receive an additional e-mail once your return/repair has been processed.