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Satisfaction Guarantee

SATISFACTION GUARANTEED:
You can be assured that all items that carry the Airmax® or Pond Logic® name are of the highest quality. At anytime you are not satisfied, return the item for an exchange or credit for full cost.

 

Warranty Claims

All items are covered by a manufacturers warranty, in the unlikely event your have a problem please contact your local Airmax® dealer to have your item repaired or replaced.

FOR REPLACEMENT PARTS PURCHASED DIRECTLY FROM AIRMAX® ECOSYSTEMS

If you’ve purchased replacement parts directly from Airmax® Ecosystems and need to make a return or exchange, simply call customer support and we will be happy to assist you. Please do not send replacement parts back without first getting a Return Merchandise Authorization Number (RMA #) from customer support.

Your return must be in its original packaging, in new condition and suitable for resale. Once your product has been received and inspected, you’ll receive a refund within 30 days. When returning any item, please be sure to pack the product properly. We cannot provide a refund for any product received in damaged condition. In such a case, we will file a claim with the shipping company. In the event that the claim is denied due to poor packaging, we will not provide a refund. We will hold your product for 30 days, after which the product will be destroyed.

Pricing or Product Description Discrepancies for Replacement Parts

Airmax® Ecosystems makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, we mess up and our pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order and provide you with a complete refund. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Warranty Claims for Replacement Parts

All replacement items that we sell are covered by a manufacturers warranty, in the unlikely event your have a problem please contact your Airmax® dealer to have your item repaired or replaced.